Claiming your KLM Compensation for delayed/cancelled flight

The compensation amount you can claim is purely dependent on the distance of your flight, and under EU261/2004, you are only entitled to compensation if your KLM flight delay meets the criteria below: 

•Your flight must have landed or departed from the EU or the UK.

•Your flight must have arrived at your destination more than 3 hours later than the expected time.

Remember: You are not entitled to compensation if your flight was delayed, due to sever weather conditions or a security threat or a third-party strike..

In the event that have experienced cancelled flight with KLM, you can ask to be put on an alternative flight to your destination. However, as per EU261, you are also entitled to compensation, provided that you you meet the below eligibility criteria:

•You were informed of your flight cancellation 14 days prior to your departure.

•Your flight was not cancelled by concerning weather conditions or a possible security threat.

You are entitled to the below amounts in KLM compensation, provided that your flight disruption meets the above criteria.

The below amounts apply for those who have been affected by flight delays, cancelled flights, were denied boarding or missed their connecting flight.

• €250/ £220 for flights with a distance of 1500km or less;

• €400/ £350 for flights with a distance of more than 1500km;

• €600/ £520 for flights over 3500km or more.

If your flight was cancelled and rebooked, you may still be entitled to KLM compensation if:

 •your alternative flight arrived at your destination more than 3 hours later than the original arrival time.

•your flight either departed from or arrived in the EU or the UK.

Remember: do not accept any vouchers from KLM if they give you the option to pick vouchers instead of compensation. Compensation is your passenger right and is protected under EU law.

Our job is to provide you with all the information that you require so that you have a better understanding of your passenger rights. Once you have decided to proceed with making your claim, we refer you to the industries best compensation provider.

During our time as partners, we have won over 350 claims, with a 97% success rate, since the start of 2024. In some cases, KLM may not respond to you compensation enquiry and that is why our partner will take up your case with the airline and enforce your rights and make sure that you receive the compensation that is owed to you.

Whether you have been affected by KLM cancellations, delays, denied boarding or missed a connecting flight, the below steps will guide. 

Gather and store all flight details, such as booking reference, boarding pass and booking confirmation. In addition, gather all notifications sent to you by KLM , as well as any receipts for incurred costs.

Save all notifications sent to you by KLM, as well as any receipts for incurred costs (these will be an included KLM expense claim).

If you have decided to proceed with your claim, click the "Start Clam" button and you will be redirected to our trusted partner.

Provide the requested information to our partner on their site and they will take your KLM compensation claim up with the airline. You should expect your claim within 3 weeks from the date it is submitted.

Remember: It is important that you monitor for any updates on your KLM claim status.

According to the KLM refund policy, you can cancel any flight within 24 hours of booking, and you may receive a refund free of charge. If you booked your flight through the KLM mobile app or online, you can request a refund through their system; however, this is only possible if the flight was booked at least 7 days before the departure date. 

If you booked your flight through a travel agent, you do not have the option to request a refund.

Through the KLM mobile app and the notifications that the airline will send you, you will be informed if your flight is cancelled or delayed.

If you booked your flight through the KLM mobile app, you do have the option to check-in online under "Manage Bookings." Online and app check-in will be open 30 hours before departure.

According to the official KLM website, you can check in online any time from 30 hours before departure. If you decide to check in at a check-in desk, then you you need make sure that you have arrive to the airport  2-3  hours before your flight because there might be a que. The check-in desks will stay open until 40 minutes before departure.

If you have booked a standard economy class ticket, then the you may check-in 1 item of checked baggage (max weight of 23kg), however, you do have the option to purchase an extra bag.

If you have booked an economy class ticket then you can check on 2 bags, each with a max weight of 32kg.

For each of the types of flight disruptions listed below, we go into detail about your rights and how they are protected by EU261. If you have any questions regarding any of the topics below, please feel free to send us a message, and we will get back to you. 

-Flight delays

-Flight cancellations

-Denied boarding

-Connecting flight missed