You booked your flight, you arrive to the airport and when you reach the check-in counter you are informed that you are denied boarding...frustration at its peak!
Traveling does not always go according to plan, however, if you have been denied boarding, due to flight overbooking or any other involuntary reasons, then you may be eligible for denied boarding compensation.
In most cases, airlines overbook flights in attempt to
account for the people that do not show up for their flight. Depending on the airline, they might try to overbook the flight by 5-10%.
Together with our partner, we have researched the statistics and the reasons behind people not being allowed to board their flights, in order to ensure that when our clients make a claim through us, we have information to help you secure your compensation.
This article has been written and researched by our experts on UK and EU flights rights: Sasha Forbes and Jared Benson
Last updated: 12/03/2024
Denied boarding occurs when a passenger is not allowed to board their confirmed flight, despite having a valid ticket. This frustrating situation often arises from an overbooked flight, a common practice where airlines sell more tickets than available seats, anticipating that some passengers may not show up. t deals on flights to your favorite destinations.
Among the denied boarding reasons is overbooked flights. Airlines often overbook flights based on statistical predictions of passenger attendance. This practice aims to compensate for expected no-shows but can result in denied boarding for some travelers.
If a flight is overbooked, airlines typically call for volunteers to give up their seats in exchange for compensation, such as travel vouchers or rebooking options. If not enough volunteers come forward, the airline may have to deny boarding to passengers involuntarily.
Experiencing involuntary denied boarding can be frustrating and inconvenient, but it’s important to know your rights under EU denied boarding regulations. If you find yourself in this situation, here are the rights you should be aware of:
•Denied Boarding Compensation: If you are denied boarding involuntarily due to an overbooked flight, you may be entitled to compensation. The amount depends on the flight distance and the delay caused by the rebooking.
•Right to Rebooking: Airlines must offer you the option of being rebooked on the next available flight to your destination at no additional cost. You can choose the most convenient routing that suits your travel plans.
•Right to a Refund: If rebooking is not suitable for you, you have the right to a full refund of your ticket. This includes any connecting flights that may also be affected by the cancellation.
•Right to Assistance: While waiting for your rebooked flight, you are entitled to assistance, which includes; accommodation, meals and refreshments.
•Right to Information: Airlines are required to inform you of your rights regarding denied boarding and the steps you can take for claiming compensation for denied boarding.
Under EU regulations, passengers who voluntarily give up their seats on an overbooked flight are generally not entitled to compensation.
If you choose to accept an offer from the airline to give up your seat voluntarily—often in exchange for benefits such as travel vouchers, flight upgrades, or rebooking on a later flight—you agree to forfeit any claims to compensation for denied boarding.
However, here are a few important points to consider regarding voluntary denied boarding:
Denied boarding can occur for various reasons, including problems related to your passport. Understanding how passport issues can lead to denied boarding is essential for travelers to avoid unexpected disruptions.
Here are key points to consider regarding denied boarding due to passport-related problems:
Only if you were involuntarily denied boarding, can you claim denied boarding compensation, as per EU denied boarding regulations 261/2004.
The amount depends on the flight distance and the delay caused by the rebooking.
Why not start your involuntary denied boarding compensation claim today?
Whether you haven't started a claim yet or your claim was rejected by the airline, our partner wont rest until you are compensated.
There are just 3 easy steps to follow in order to start your denied boarding compensation claim.
Retrieve the below:
-Flight documents (flight booking and ticket)
-passport
-Proof of expenses (receipts for any expenses incurred due to being denied boarding)
-Any information provided to you about the reason for you not being allowed to board.
Read through the criteria for flight overbooking compensation, involuntary denied boarding compensation.
Click on the Start Claim button or Check Compensation button.
Fill in the requested details and let our trusted partner take your case up with the airline.
Need protection on any possible future flight disruptions and get discounts on your second claim through our provider, as well access to airport lounges? Click here.
First ask the airline staff about your rights and available options. Volunteer to give up your seat if you’re open to compensation, such as travel vouchers or rebooking on a later flight. If you are involuntarily denied boarding, request information about compensation under EU regulations and ensure you receive assistance with rebooking, meals, and accommodation if necessary.
Always keep receipts and document your experience to support any compensation claims.
The amount depends on the flight distance and the delay caused by the rebooking of the new flight:
Request information about compensation from the airline OR do it through our compensation provider and ensure that the airline provides you with assistance with rebooking your flight, meals, and accommodation if necessary.
When a passenger is not allowed to board their confirmed flight, despite having a valid ticket, usually due to the airline overbooking the flight. In such cases, the airline is required to offer compensation and rebooking options to affected passengers under EU regulations.
Yes, you can claim involuntary denied boarding compensation under the EU denied boarding regulation 261/2004 if you are denied boarding against your will due to an overbooked flight. Compensation amounts range from €250 to €600, depending on the flight distance.
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