Cancelled Flight Compensation Guide
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If your flight has been cancelled less than 14 days before departure, you may be able to claim up to in cancelled flight compensation from the airline This page is a guide to help you understand when you can claim compensation and how much you are entitled to.
Each year there is a steady percentage increase in the amount of delayed and cancelled flights in the EU and the UK. According to a report by Corriere della Sera, Europe accounted for half of worldwide flight cancellations between the 28th and 30th of June this year.
Unfortunately, there is nothing we can do to un-cancel you flight but we can offer you an opportunity to claim compensation from the airline and help you understand how compensation amounts are calculated.
There are certain criteria that you have to meet before this process begins. Browse through the requirements for claiming compensation for cancelled flights to see if you qualify!
This article has been written and researched by our experts on UK and EU flights rights: Sasha Forbes and Jared Benson
Last updated: 12/01/2024
Can you claim UK & EU flight cancellation compensation?
Travelers affected by flights cancelled in Europe and the UK can be eligible for compensation under certain conditions:
‣ Compensation is applicable if you were informed about the cancellation less than 14 days before the scheduled departure.
‣The EU regulations covers flights that either depart from an EU airport or arrive at an EU airport.
‣The UK regulations covers flights that either depart from a UK airport or arrive at an UK airport.
‣Your flight was cancelled due to a airport strike.
The same rules apply to flights within the UK and those from the UK to the EU under UK flight cancellation compensation regulations.
When can't you claim compensation for a cancelled flight?
As per the EU and UK regulations, you cannot be compensated if your flight was cancelled for one of the below reasons:
‣You were notified of your flight cancellation more than 14 days before departure.
‣ flight was cancelled due to weather conditions (severe.
‣There was a security risk that would put lives in danger
What are your rights in the event of a flight cancellation?
In the unfortunate event of a flight cancellation, passengers have specific rights under EU regulations that ensure they are properly cared for and compensated. Here’s what you should know regarding EU flight cancellation compensation:
- Right to Compensation: You may be entitled to EU flight cancellation compensation if you were informed of the cancellation less than 14 days before your flight, and your flight meets the eligibility criteria.
- Rebooking Options: Airlines must offer you the choice of being rebooked onto an alternative flight to your destination at no extra charge or a full refund of your ticket.
- Refreshments and Accommodation: You have the right to meals and drinks, as well as accommodation if an overnight stay is necessary, along with transportation to and from the hotel.
How much compensation for an EU flight cancellation?
As per EU regulations, the amount of compensation can vary based on the flight distance:
- €250 for flights up to 1,500 km.
- €400 for flights between 1,500 km and 3,500 km within the EU or for other flights between 1,500 km and 3,500 km.
- €600 for flights over 3,500 km.
A deeper dive into compensation amounts and rebooking options for a cancelled flight
Rebooking options for a cancelled flight
In the event of a flight cancellation, airlines must provide passengers with the following rebooking options:
- Alternative Flight: You can choose to be rebooked on the next available flight to your destination at no extra charge. The airline must accommodate you on their own flights or, if necessary, on other airlines.
- Full Refund: If you prefer not to travel anymore, you are entitled to a full refund of the ticket price for the cancelled flight and any connecting flights that are no longer usable.
- Flexibility: If you choose to be rebooked, airlines must offer you the most suitable options considering your travel plans, including departure times and transit connections.
Situations where airlines can avoid paying cancellation compensation when offering re-routing
In the event of a flight cancellation, airlines must provide passengers with the following rebooking options:
- Alternative Flight: You can choose to be rebooked on the next available flight to your destination at no extra charge. The airline must accommodate you on their own flights or, if necessary, on other airlines.
- Full Refund: If you prefer not to travel anymore, you are entitled to a full refund of the ticket price for the cancelled flight and any connecting flights that are no longer usable.
- Flexibility: If you choose to be rebooked, airlines must offer you the most suitable options considering your travel plans, including departure times and transit connections.
Still need a flight compensation calculator?
How to claim compensation for a cancelled flight?
In the event that you flight was cancelled less than 14 days before departure, then we recommend that you proceed with the below before starting your claim:
•Notify your friends and family of your flight cancellation, should they be expecting you your destination.
•It is your right to ask a member of the airline check-in desk "Why was my flight cancelled?"
Once you have confirmed that you are eligible for compensation, feel free to proceed with the below steps:
Step 1- Gather all your flight documents, such as bookings, tickets and the notification of your flight cancellation, including the reason of cancellation.
Step 2-Collect the receipts of any expenses that may have resulted from the cancellation.
Step 3-Click the "Start Claim" button or "Check Compensation" button
Step 4-Provide your flight details into our partner's system, as well as any other flight information that they require.
Step 5-Sit back and relax while our partners helps you attain your compensation.
Financial risk free- we only get paid when you get paid!
Facing any other flight flight disruptions?
Not looking for cancelled flight compensation but another type?
If you were unfortunate during your travels and your were denied boarding, missed your connection flight or your flight was delayed, click the below button and claim up to
€600/ £520 in compensation!
If you require more information on the compensation criteria for each of these flight disruptions, click the below links:
Facing any issues with one of the below airlines?
Frequently Asked Questions-Flights Cancellation Compensation
Your flights can be cancelled due to the following reasons:
1. Weather Conditions: Severe weather, such as storms, heavy snowfall, or fog, can make flying unsafe, leading to cancellations.
2. Technical Issues: Mechanical or technical problems with the aircraft may result in cancellations if the airline determines the plane is not safe to fly.
3. Air Traffic Control Restrictions: Congestion in the air traffic system or restrictions imposed by air traffic control can lead to delays or cancellations.
4. Operational Issues: Staffing shortages, logistical challenges, or issues at the airport (like runway closures) can also cause flights to be cancelled.
5. Security Concerns: Heightened security threats or incidents at airports can lead to the cancellation of flights for safety reasons.
6. Low Passenger Count: If there aren't enough passengers booked on a flight, airlines may choose to cancel it due to lack of profitability.
7. Pandemic-Related Restrictions: Travel restrictions or changes in health regulations due to pandemics can lead to flight cancellations.
The first step is to check with your airline for the reason behind the cancellation and your options moving forward. Airlines typically offer to rebook you on the next available flight at no additional charge, or you may have the option to request a refund for your ticket. In some cases, depending on the airline's policies and the reason for the cancellation, you might also be eligible for compensation, especially if the cancellation was within the airline's control.
1-If you flight was cancelled 14 days prior to your departure date, you may claim compensation.
Check to see how much you can be compensated by using a flight compensation calculator-this will show you how much you can claim.
Different countries from outside the EU may have their own legislation that passenger rights. In the EU, EC 261/2004 protects your flight right, regardless of the country you are a resident of. As long as your flight was leaving from or arriving in a EU country, you may be eligible for EU flight compensation.
According to EU and UK legislation, you compensation amount is based on the distance of your flight and whether or not your flight was cancelled 14 days prior to your departure date.
•€250 for flights up to 1,500 km.
•€400 for flights between 1,500 km and 3,500 km within the EU or for other flights between 1,500 km and 3,500 km.
•€600 for flights over 3,500 km.
If your flight was cancelled 14 days prior to departure and you prefer not to travel anymore, you are entitled to a full refund of the ticket price for the cancelled flight and any connecting flights that are no longer usable.
Whether you can get your money back if you cancel your flight depends on the airline's cancellation policy and the type of ticket you purchased. Many airlines offer non-refundable tickets, which means if you cancel, you may not receive any money back. However, some airlines may allow you to use the value of your ticket toward future travel or may charge a fee for cancellations. It is always best to check the airline's refund policy before booking flight.
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