Jet2 flight delays
What should you do if you have experienced a Jet2 Delayed Flight?
If you find yourself in this situation, here are some essential steps to take to ensure you receive the support and compensation you deserve:
- Stay Informed: Check the status of your Jet2 flight regularly through the Jet2 website or app, as this will help you stay updated on any changes or notifications regarding your flight delay.
- Documentation: Keep all your travel documents handy, including your boarding pass and any notifications about the delay. This information will be crucial if you decide to pursue jet2 delay compensation later on.
- Know Your Rights: Familiarize yourself with your rights as a passenger. Under EU regulations, you may be entitled to compensation for long delays, especially if the delay exceeds three hours, unless it's due to extraordinary circumstances.
- Contact Jet2: If your flight is delayed, reach out to Jet2's customer service for assistance. They can provide information on the reason for the delay and any options available, such as rebooking or accommodations.
- Keep Receipts: If you incur additional costs due to the delay, such as food, drinks, or accommodation, be sure to keep all receipts. You may be able to claim these expenses as part of your jet2 delay compensation claim.
- File a Claim: After your journey, if you believe you are entitled to Jet2 compensation, gather all relevant documentation and submit a claim through us and we will refer to you our trusted provider.
Under which conditions can you claim Jet2 delay compensation?
Understanding the specific conditions under which you can claim compensation is crucial to ensuring you receive what you are entitled to. Here are the key factors to consider:
- Delay Duration: You can claim compensation for delayed flight Jet2 if your flight arrives at your destination more than three hours late. The amount you can claim often depends on the length of the delay.
- Flight Distance: The compensation amount may vary based on the distance of your flight. Generally, flights of over 1,500 kilometers within the EU and the UK, and flights over 3,500 kilometers outside of the EU and the UK, qualify for higher compensation amounts due to significant jet2 delays.
- Flight Departure Time: Your flight must have been scheduled from an EU airport or a UK airport. This means that it matters whether your Jet2 flights were departing from an EU/UK country or not, as this impacts your eligibility for compensation.
- Not Due to Extraordinary Circumstances: Claims for compensation for delayed flight Jet2 may be denied if the flight delay was caused by extraordinary circumstances. These can include concerning weather conditions, air traffic control strikes, or security risks. In such cases, Jet2 may not be held liable.
- Filing a Claim Promptly: To ensure your eligibility for Jet2 compensation, it’s important to file your claim as soon as possible after experiencing jet2 delays today or in the past 3 years. Claims can usually be submitted up to three years after the flight date, but earlier submissions are often more effective.
How much can you claim for your Jet2 flight delay?
Compensation amounts vary based on several factors, including the distance of your flight and the duration of the delay. Here’s a breakdown of potential compensation amounts:
- Short Flights (Up to 1,500 km): For delays of over three hours on flights that fall within this distance, you may be entitled to compensation of up to €250.
- Medium Flights (1,500 km to 3,500 km): If your Jet2 delayed flight falls within this range and experiences a delay of over three hours, you can claim compensation of up to €400.
- Long Flights (Over 3,500 km): For flights over 3,500 km outside of the EU, if you arrive at your destination more than four hours late, you may be eligible for compensation up to €600.
- Compensation Based on Delay Duration: The compensation amount you receive may also depend on whether the delay was less than or greater than the three-hour threshold. It's essential to understand that longer delays typically lead to higher compensation.
Steps to take to claim your Jet2 flight compensation for
Step 1
Keep all proof of expenses that you incurred (hotels, taxis, food & drinks) , a as result of your flight cancellation.
Step 2
Collect all Jet2 flight information, which incudes your booking, ticket and all the Jet2 flight updates that the airline sent you.
Step 3
Click the link below and provide the requested flight information, which our partner will need to claim you your Jet2 cancellation.
Step 4
Sit bac and relax while our partner performs their magic!
Our partner will remain in constant contact with you every step of the way.
Need help your booking or have a question? Our customer support team is here to assist you.