Jet2 flight delay/cancellation compensation

In the event that you receive a notification stating that your flight has been delayed, Jet2 will offer meal and refreshment vouchers that you can use at the airport while you wait to board your flight. Your new departure time will be updated on the flight departure board, and the airline should also inform you via email.

It is important to note that you can only claim flight delay compensation from Jet2 if your flight arrives at your final destination more than 3 hours later than expected.

 If you find yourself in this situation, here are some essential steps to take to ensure you receive the support and compensation you deserve:

• Stay Informed: Check the status of your Jet2 flight regularly through the Jet2 website or app, as this will help you stay updated on any changes or notifications regarding your flight delay.

• Documentation: Keep all your travel documents handy, including your boarding pass and any notifications about the delay. This information will be crucial if you decide to pursue jet2 delay compensation later on.

• Know Your Rights: Familiarize yourself with your rights as a passenger. Under EU regulations, you may be entitled to compensation for long delays, especially if the delay exceeds three hours, unless it's due to extraordinary circumstances.

• Contact Jet2: If your flight is delayed, reach out to Jet2's customer service for assistance. They can provide information on the reason for the delay and any options available, such as rebooking or accommodations.

• Keep Receipts: If you incur additional costs due to the delay, such as food, drinks, or accommodation, be sure to keep all receipts. You may be able to claim these expenses as part of your jet2 delay compensation claim.

• File a Claim: After your journey, if you believe you are entitled to  Jet2 compensation, gather all relevant documentation and submit a claim through us and we will refer to you our trusted provider.

 Understanding the specific conditions under which you can claim compensation is crucial to ensuring you receive what you are entitled to. Here are the key factors to consider: 

• Delay Duration: You can claim compensation for delayed flight from Jet2, if your flight arrives at your destination more than three hours late. The amount you can claim often depends on the length of the delay.

• Flight Distance: The compensation amount may vary based on the distance of your flight. Generally, flights of over 1,500 kilometers within the EU and the UK, and flights over 3,500 kilometers outside of the EU and the UK, qualify for higher compensation amounts due to significant delays.

• Flight Departure Time: Your flight must have been scheduled from an EU airport or a UK airport. This means that it matters whether your Jet2 flights were departing from an EU/UK country or not, as this impacts your eligibility for compensation.

• Not Due to Extraordinary Circumstances: Claims for compensation for delayed flight Jet2 may be denied if the flight delay was caused by extraordinary circumstances. These can include concerning weather conditions, air traffic control strikes, or security risks. In such cases, Jet2 may not be held liable.

• Filing a Claim Promptly: To ensure your eligibility for compensation from jet2, it’s important to file your claim as soon as possible after experiencing a delay today or in the past 3 years. Claims can usually be submitted up to three years after the flight date, but earlier submissions are often more effective.

Keep all proof of expenses that you incurred (hotels, taxis, food & drinks) , a as  result of your flight cancellation. 

Collect all Jet2 flight information, which incudes your booking, ticket and all the Jet2 flight updates that the airline sent you.

Click the link below and provide the requested flight information, which our partner will need to claim you your Jet2 cancellation.

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Our partner will remain in constant contact with you every step of the way.

Need help  your booking or have a question? Our customer support team is here to assist you.

If you booked your ticket online/through the mobile app, you have the opportunity to check in 28 days up to 6 hours before departure. Remember to download and save your boarding pass.

You can check Jet2 online check times on the official website and you most probably will receive an email notifying you when you can begin check in.

Standard check in at the counter is open two and a half hours before departure so make sure that you arrive to the airport in time.

Jet2 does allow you to change departure dates and names on your booking through  "Manage Booking" or at at an airport sales desk. A Jet2 cost for a name change or change to dates is £40 .

Meals and drinks are not inclusive, however, you do have the option to pay for in-flight meals when you book. If you have already made your booking and you wish to make this addition, you can add it to your existing booking under "Manage My Booking".

Jet2 do offer gift vouchers, whether its for honeymoon or a birthday present. An incredible gift for any occasion. 

-Flight delays

-Flight cancellations

-Overbooked flight

-Connection flight missed